FAQs

  • At 1 Raven Medical Clinic, we like to keep our waiting times to an absolute minimum. Please assist the doctor in achieving this by making an appointment before coming to this clinic by calling as soon as you know that an appointment is needed so that you can get a time which is most suitable for you.

    You can come without an appointment for urgent medical problems, and the doctor will do their best to see you as soon as possible. If you do attend our practice as a ‘walk in’ with a non-urgent issue, we will try our hardest to fit you in but a short waiting time cannot be guaranteed.

    If you require more time to discuss more than one issue with the doctor than please let the receptionist know and book for a longer appointment, also if other members of family need to be seen as well then please book a separate appointment for each person so other patients don’t have to wait longer and the doctor is still on time.

    A telephone interpreter service is available if required, best to advice on day of booking appointment.

  • It is our practice policy that you must provide at least 24 hours’ notice if you’re unable to keep an appointment, unless there are unavoidable circumstances. If you missed two appointments the next time you call to arrange an appointment we will not be able to book you anymore so you’ll be considered as a ‘walk-in’ patient and may have to wait when the doctor becomes available.

     Due to high demand to see the Doctor there may not always be an appointment available as requested. A Cancellation List is kept and details of your request and contact numbers recorded. Every endeavour will be made to give you an appointment as requested.

  • The GP at our practice bulk bill’s all consultations except certain procedures with patients who have a current Medicare/DVA card. If you do not have a Medicare or DVA card please enquire with the receptionist regarding fees for consultations or procedures costs.

  • If care is required outside our normal working hours please phone the Locum Service on

    13 26 60. This service is bulk billed if you have a Medicare/DVA Card. You can also go to the Emergency Department at your nearest hospital or dial 000 for an ambulance in case of an emergency.

  • The Doctor does provide visits at the Aged Care Facility where it’s possible to elderly patients or patients who live 10kms from the clinic and are unable to attend. Please speak to the GP for more information.

  • In general phone consultations are not available you can contact the GP during working hours but if the doctor is busy consulting, a message will be taken and the Doctor will contact you at their earliest convenience.

  • Our practice is committed to preventative care, so we will include you in our reminder system where we may issue you with reminder service weather by email, mail or phone call from time to time offering you preventative health services to your care.

  • Patients are welcome to call the clinic to find out if your results are available and book an appointment with doctor to discuss it. It’s best to discuss the results with the doctor as no results will be given over the telephone.

    If you have not called the clinic regarding your results the reception staff will call you to set up an appointment with Doctor if needed.

    An appointment with the Doctor is needed if you need another referral to a specialist, investigations or repeat script as we ensure that every aspect of your health is taken into account and you’re getting the best care.

  • Your medical record is confidential document, it is the policy of this clinic to maintain the security and confidentiality of personal health information and ensure that this information is only available to authorised members of staff.

  • Patients of our clinic have the right to access their personal health information under the Privacy Amendment (Privacy Sector Act 2000) This clinic will do its best to assist patients in granting access where possible and according to the privacy legislation. You will have to sign an “Authority for Transfer” for Medical Records or “Request for Personal Health Information” form when required.

  • From time to time this practice invites patients to complete a questionnaire on their views of the clinic and how it could be improved. These surveys are completely confidential and will help us to improve our services. If you are unhappy with any aspect of care you have received from us we would like to know about it so please feel free to talk to the GP or the Practice Manager about any problems or concerns you may have and we will do our absolute best to rectify it.

  • This clinic is a smoke free zone; there will be no smoking inside of the practice by staff or patients.

  • If you have any complaints, we ask that you express them by asking Reception to fill out a form and the Practice Manager will endeavour to find a resolution to the problem. You may also leave them in the suggestion box located at reception or email it to us. If you have a complaint about your care you can ring the Health Services Commission on 1300 582 113 to lodge your complaint.

RAVEN MEDICAL AND DENTAL CENTRE
03 8759 3761 or 03 8774 6626
1 Raven Crescent, Narre Warren, VIC 3805

MEDICAL SERVICES

  • General Health check ups

  • Women’s & Men’s Health

  • Travel Vaccinations

  • Vaccinations Childhood & General

  • Minor Procedures

  • Pap Smears

  • Pregnancy Tests

  • Workers Compensation

  • Pre-employment medicals

  • PRP (Platelet Rich Plasma)

  • Anti-Aging (Fillers)

DENTAL SERVICES

  • General Dentistry
  • Preventative and Restorative

  • Crown and Bridge

  • Endodontics and Teeth Whitening

  • Child Dental Benefits Scheme

  • Full Denture- upper and lower

  • Partial dentures

  • Denture relines

  • Denture repairs

  • Mouthguards

  • Victorian Denture Scheme- VDS

Opening Hours

     
Monday – Friday 9:00 am – 6:00 pm
Saturday 9:00 am- 1:00 pm